House 37, Flat A4-A5, Road 27, Block-A Banani, Dhaka 1213.

Company Profile

Who We Are

MY Group of Companies, a renowned conglomerate dealing mainly with IT enabled products and services Since 2009, recently launched its latest venture -- MY Outsourcing Ltd – a BPO/Contact Center service provider with a vision to change the way people do business and serve their clients. It specializes in offering contact center services, Back Office Support With robust infrastructure. We manage all our projects as efficiently as possible with conviction.

We value the latest technological developments to meet the growing needs of our customers. In that regard, we involve innovative techniques like call blending, voice logging, soft phone, IVR, ACD, dialer software and many more to offer improved service for our clients and meet their contact center/BPO outsourcing requirements.

What We Do

We specialize in offering all forms of the contact center/Business Process Outsourcing services. Our main focus is on process optimization that ensures all clients to get reduced costs while converting their business operations for a sustainable benefit. We emphasize on increasing the profitability and the efficiency meeting needs of our diverse patrons.

MY Outsourcing Limited has a 340-seat, 24/7 Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. We have also launched the Stealth Monitoring Service for the first time in Bangladesh, following its inception and popularity of such services in abroad.

Our call center solutions are customized to meet up your specifications and ensure better satisfaction. We are staffed by experienced and professional customer care representatives, expert management, Outbound and inbound telemarketing professionals especially meant for smooth functioning of all operations. Our solutions are customized to meet up your specifications and ensure better satisfaction.

Our excellent Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method—from telephone and email customer service to instant messaging, product cross-selling and more. In fact, we have the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order-taking scenario.

We have expert human resources to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer’s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time (FCR) or First Call Resolution. We ensure to provide the quality service to the customer end and eliminate gaps in customer service.

Infrastructure and security

We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry.

Confidentiality and privacy

At myolbd, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.

Our Strengths

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85%

Cost Effective: Save up to 50% of operating costs

85% Complete (success)

75%

Highly Skilled workforce with High End Infrastructure and built

75% Complete (success)

70%

Custom solutions and software for each requirement

70% Complete (success)

90%

An entire range of technology driven solutions and services

90% Complete (success)

80%

Guaranteed Client and Customer Satisfaction

80% Complete (success)

Our Partner

MY Outsourcing Limited signed on with as an alliance partner in Bangladesh. Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well being, and safety of people around the globe. Organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response.

Our Core Services

Inbound

  • Customer Care
  • Pre/Post sales support & Order Fulfillment
  • Enquiry support
  • Health care service
  • Event Hot Line Service

Outbound

  • Tele Marketing
  • Phone Survey
  • Collection calls
  • Customer Interaction
  • Appointment setting
  • Lead Generation
  • Data Validation

VAS

  • IVR Broadcasting
  • E-mail Marketing
  • Social Media Interaction
  • SMS Push & Pull Related Service

Non-voice and Back Office

  • Web Design & Development
  • Direct Mail Campaign
  • Social Media Communication
  • Software Development
  • Catalog support
  • Ticket processing
  • E-mail marketing

About MYOL

ISO Certified Company

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

Address:House 37, Flat A4-A5, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

Email: info@myolbd.com

Hotline: +8804478888999

Tel: +8802 9840747, 9840748

Corporate Office

Address:House 37, Flat D1, Road 27, Block-A, Banani, Dhaka–1213, Bangladesh

Email:info@mygroupbd.com

Hotline: +880 9610-223344

Tel: +8802 9862815, 9891447

New York Office

Address:167-06 Hillside Avenue, Jamaica, New York.

Hotline:+1 678-592-1000

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