House 37, Flat A4-A5, Road 27, Block-A Banani, Dhaka 1213.

Non-voice and Back Office support

Your Non-voice and Back Office support

The term "non-voice” literally means supporting ANY support function. With several hundred MYOL agents providing a vast variety of back-office support for clients, our expertise, accuracy and overall production efficiency is second to none. From completing vast complicated assessments to assisting with large volumes of tactical data input, to several functions that involve a multi-step support model that includes a variety of actions within the same customer interaction, our back office support is first rate
Examples of back office support include:

  • Email Support and Response
  • Transcription and Data Entry Support
  • Dispatch (ensuring coordinated and efficient service delivery and customer notification/closure)
  • Ticket tracking and reporting
  • Full Cycle customer interaction (Initial response or contact, research, resolution, tracking, closing the loop with the customer)
  • Assessment and reporting
  • Loan and financial instrument data entry and processing support

 

MYOL back office support is fully to ensure that all client and customer data is secure, and we work closely with clients to ensure that as business’s needs evolve, these Data Security requirements evolve as per the changing business requirements.

About MYOL

ISO Certified Company

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

Address:House 37, Flat A4-A5, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

Email: info@myolbd.com

Hotline: +8804478888999

Tel: +8802 9840747, 9840748

Corporate Office

Address:House 37, Flat D1, Road 27, Block-A, Banani, Dhaka–1213, Bangladesh

Email:info@mygroupbd.com

Hotline: +880 9610-223344

Tel: +8802 9862815, 9891447

New York Office

Address:167-06 Hillside Avenue, Jamaica, New York.

Hotline:+1 678-592-1000

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