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Innovate Skills is a groundbreaking initiative brought to you by the partnership of MY Outsourcing Ltd and the Society for Leadership Skills Development, our mission is to empower individuals for triumph in an ever-evolving world, is to equip the workforce with unparalleled readiness for success in today's dynamic landscape, Our specialized training program designed to meticulously cultivate professional skills, emphasizing leadership proficiency and emotional intelligence.


The initiative is to improve the business through regular human resource skills development and Courses that we offered-


1. Emotional Intelligence for Professionals

 Learning Outcomes:
  • Define Emotional Intelligence (EQ)
  • Identify the benefits of emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
  • Successfully communicate with others non-verbally
  • Verbally communicate with others
  • Interpret and manage your emotions
  • Master tools to regulate and gain control of one’s own emotions
  • Articulate your emotions using the right language
  • Balance optimism and pessimism
  • Effectively impact others
  • Relate emotional intelligence to the workplace
  • Use the concepts and techniques in the workplace


2. Team Building for Work Place Productivity

 Learning Outcomes:
  • Icebreaker. ...
  • Improved Communication. ...
  • Recognizing Strengths and Weaknesses.
  • Problem Solving Skills. ...
  • Enhances Creativity. ...
  • Increased Confidence. ...
  • Teamwork. ...
  • Positive Reinforcement


3. Effective Business Communication

 Learning Outcomes:

After successful completion of the training, the participants will be able to:


  • Understand the importance of effective communication
  • Learn to remove barriers to effective communication
  • Shoulder 'dual responsibility' (as a sender & receiver) with liability
  • Improve interpersonal skills by using human emotion productively
  • Apply the learned knowledge to bring more productivity at work
  • Effective interpersonal communications.
  • Skills that maximize team effectiveness.
  • Good time management.
  • Effective problem solving


4. Presentation, Public Speaking, and Facilitation Skills

 Learning Objectives:

At the end of this training participants will be able to:


  • To learn the use of nonverbal communication in presentation and public speaking skills,
  • To organize information for presentation better and with more confidence,
  • To know how to facilitate any professional discussions in a structured way
  • To master the art of building rapport and handling the questions from the audience
  • Identify ways to adapt your speech to online delivery
  • Identify the particular challenges of engaging an audience online
  • Identify various scenarios of online speech


5. SALES Soft Skills:

 Learning Outcomes:
  • To ensure that the sales people take this profession as a great and noble profession
  • To use the right attitude with a positive mindset and creativity
  • To create true professionalism among the sales workforce
  • To learn and apply multi-dimensional skills such as effective communication skills, emotional intelligence, professional manner and etiquette, customer care and effective time management etc.
  • To use maximum self-motivation and self-control to maximize and nurture motivational sustainability
  • A growth mindset. People with growth mindsets believe that hard work will help them develop their natural gifts and talents. ...

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

info@myolbd.com

Branch Office

House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh

info@myolbd.com

Branch Office

Sheikh Hasina Software Technology Park, Nazir Shankorpur Road, Jashore

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