MY Group of Companies, a renowned conglomerate dealing mainly with IT enabled products and services Since 2009, recently launched its latest venture -- MY Outsourcing Ltd – a BPO/Contact Center service provider with a vision to change the way people do business and serve their clients. It specializes in offering contact center services, Back Office Support With robust infrastructure. We manage all our projects as efficiently as possible with conviction.
We value the latest technological developments to meet the growing needs of our customers. In that regard, we involve innovative techniques like call blending, voice logging, soft phone, IVR, ACD, dialer software and many more to offer improved service for our clients and meet their contact center/BPO outsourcing requirements.
What We Do
With more than 8 years of experience as a leading Call Center Outsourcing company, MY Outsourcing Limited enables you to delight your customers. Local and Multinational Companies of various industries in Bangladesh have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.
MY Outsourcing Limited has 24/7 Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. We have also launched the Stealth Monitoring Service for the first time in Bangladesh, following its inception and popularity of such services in abroad.
We have expert human resources to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer’s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time (FCR) or First Call Resolution. We ensure to provide the quality service to the customer end and eliminate gaps in customer service.
MY Outsourcing Ltd has been given employment opportunity for 40 disabled people in voice and non-voice sector. MY Outsourcing Limited has signed a tri party MoU with CSID (Center for Services and Information on Disability) and Sightsavers Bangladesh recently in the city. Under the agreement MYOL will provide the job opportunity for the disable people from CSID. My Outsourcing Limited Received Best Employer for Differently Abled Persons in Job Fair 2018 and also Job Fair 2019 organized by ICT Division and Bangladesh Computer Council .
Infrastructure and security
We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry.
Confidentiality and Privacy
At MYOL, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.
MY Outsourcing Limited is ISO certified. We are also member of BACCO & BASIS.
We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
MY Outsourcing Limited
House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh
House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh
Sheikh Hasina Software Technology Park, Nazir Shankorpur Road, Jashore
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