iTracker is an intelligent ticket managing application to manage & track Product Service, Sales & Internal Communications.
iTracker Core Capabilities:
Web based Tracking System
Easy Integration with iDialer & iCRM
Full Escalation History (Assign & transfer)
Rich Text Editor for Campaign Description
File Attachment
Organizational Hierarchy Based Ticket Allocation
Detailed Reporting Module
Ticket Forwarding & Receipt Facility
User-Group Transfer
Integrated with Email & SmS Gateway
We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
