iDialer is a Contact Center Software with complete functionality for inbound, outbound and blended campaigns. The all-inclusive solutions for contact centers are ideal for different business processes such as Customer support, Telemarketing and Sales, Collections, Technical support, Marketing research and Helpdesk.


iDialer ‘s open-software based architecture allows seamless integration with existing systems and easy scalability allowing easy migration to the next level . Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration. The IP-based voice and data communication solutions offer complete flexibility and adaptability to fit your organization.


iDialer Core Capabilities:

 

 

  • ACD (Automatic Call Distributor)
  • IVR (Interactive Voice Response )
  • Predictive Dialer
  • Voice Logger
  • Detail Reporting
  • Real Time Monitoring Dashboard
  • CTI
  • Voicemail
  • Conferencing
  • Remote Agent Access
  • Dynamic Queuing
  • Advance Lead Management
  • Web Chat
  • Quality Monitoring and Analytics
  • CRM Integration
  • Third Party Database Integration (MySQL, DB2, MSSQL, Oracle etc.)
  • Back-up Data and Security

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

info@myolbd.com

Branch Office

House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh

info@myolbd.com

New York Office

167-06 Hillside Avenue, Jamaica, New York

© 2019. MY Outsourcing Limited. Developed by MY Outsourcing Limited. All Rights Reserved.