Our Solutions

Contact Center Solutions


iDialer is a Contact Center Software with complete functionality for inbound, outbound and blended campaigns. The all-inclusive solutions for contact centers are ideal for different business processes such as Customer support, Telemarketing and Sales, Collections, Technical support, Marketing research and Helpdesk.


iDialer ‘s open-software based architecture allows seamless integration with existing systems and easy scalability allowing easy migration to the next level . Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration. The IP-based voice and data communication solutions offer complete flexibility and adaptability to fit your organization.


iDialer Core Capabilities:

 

 

  • ACD (Automatic Call Distributor)
  • IVR (Interactive Voice Response )
  • Predictive Dialer
  • Voice Logger
  • Detail Reporting
  • Real Time Monitoring Dashboard
  • CTI
  • Voicemail
  • Conferencing
  • Remote Agent Access
  • Dynamic Queuing
  • Advance Lead Management
  • Web Chat
  • Quality Monitoring and Analytics
  • CRM Integration
  • Third Party Database Integration (MySQL, DB2, MSSQL, Oracle etc.)
  • Back-up Data and Security




iTracker is an intelligent ticket managing application to manage & track Product Service, Sales & Internal Communications.



iTracker Core Capabilities:

 

 

  • Web based Tracking System
  • Easy Integration with iDialer & iCRM
  • Full Escalation History (Assign & transfer)
  • Rich Text Editor for Campaign Description
  • File Attachment
  • Organizational Hierarchy Based Ticket Allocation
  • Detailed Reporting Module
  • Ticket Forwarding & Receipt Facility
  • User-Group Transfer
  • Integrated with Email & SmS Gateway




iCRM is a dynamic CRM with multi-level integration capability. Multiple modules like product Management & Advanced Financial calculation can be added with CRM.



iCRM Core Capabilities:

 

 

  • Customer Database
  • Automatic information POPUP
  • Conversation History tracking
  • Dynamic search from profile data
  • Purchase & service history
  • Intelligent product suggestion
  • Financial calculation
  • Service & Product base statistical report
  • Customer profiling & complex calculations
  • Elaborate reporting module
  • 99.99% Uptime Center

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

info@myolbd.com

Branch Office

House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh

info@myolbd.com

New York Office

167-06 Hillside Avenue, Jamaica, New York

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