MY Outsourcing Limited

MY Outsourcing Limited, a leading Contact Center service provider with extensive experience in working with the most MNC & FMCG companies in Bangladesh. Established in 2012 and a concern of MY Group of Companies .Specialize in offering extensive & comprehensive Contact Center Services and Back Office Support With robust infrastructure. We value the latest technological developments to meet the growing needs of our customers. In this regard we have involved certain innovative techniques like that of call blending, voice logging, soft phone, IVR ACD, dialer software and more offer improved service for our clients and meeting their call center outsourcing requirements.

A strong combination of powerful technology and highly trained personnel, MY Outsourcing Limited completes in the global market, meeting the required standards and more by the industry.

MY Outsourcing Limited is ISO certified. We are also member of BACCO & BASIS .



Our Solutions

MY Outsourcing Limited provides end-to-end customized business process optimization services across major business functions and industry verticals. With our skilled manpower, comprehensive industry knowledge and use of latest technologies and processes, we are best placed to help companies to achieve their goals. We provide order management services for businesses across industry verticals: manufacturing, ecommerce, retail, FMCG, automotive, logistics, energy and utilities, Information Technology (IT), banking, financial services and insurance (BFSI), electronics, education, government services, travel, leisure and hospitality, media and entertainment, healthcare, publishing, industrial goods and many more.


Call Center Solutions

 

Our call center solutions are customized to meet up your specifications and ensure better satisfaction. We are staffed by experienced and professional customer care representatives, expert management.


iPBX Solutions

 

iPBX is a complete telephony system that provides telephone calls over IP data networks. It is a full-featured IP-PBX office phone system based on Open source technology.

 


MAE Solution

 

MY Outsourcing Ltd. develops Android & iOS Applications various industry clients such as automobile, Electronics industry, Hospitals, Activation Agency, Digital Payment gateway provider companies in Bangladesh. 

 

OVERVIEW

MY Outsourcing Limited

MY Group of Companies, a renowned conglomerate dealing mainly with IT enabled products and services Since 2009, recently launched its latest venture -- MY Outsourcing Ltd – a BPO/Contact Center service provider with a vision to change the way people do business and serve their clients. It specializes in offering contact center services, Back Office Support With robust infrastructure. We manage all our projects as efficiently as possible with conviction.

We value the latest technological developments to meet the growing needs of our customers. In that regard, we involve innovative techniques like call blending, voice logging, soft phone, IVR, ACD, dialer software and many more to offer improved service for our clients and meet their contact center/BPO outsourcing requirements.

What We Do


With more than 8 years of experience as a leading Call Center Outsourcing company, MY Outsourcing Limited enables you to delight your customers. Local and Multinational Companies of various industries in Bangladesh have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.

MY Outsourcing Limited has 24/7 Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. We have also launched the Stealth Monitoring Service for the first time in Bangladesh, following its inception and popularity of such services in abroad.

We have expert human resources to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer’s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time (FCR) or First Call Resolution. We ensure to provide the quality service to the customer end and eliminate gaps in customer service.

MY Outsourcing Ltd has been given employment opportunity for 40 disabled people in voice and non-voice sector. MY Outsourcing Limited has signed a tri party MoU with CSID (Center for Services and Information on Disability) and Sightsavers Bangladesh recently in the city. Under the agreement MYOL will provide the job opportunity for the disable people from CSID. My Outsourcing Limited Received Best Employer for Differently Abled Persons in Job Fair 2018 and also Job Fair 2019 organized by ICT Division and Bangladesh Computer Council .



Infrastructure and security


We have state-of-the-art computing and communications technology, with UPS for power backup, as well as our own power generators in the event of power failure. The Internet and telecom technologies in our delivery centers provide the perfect platform for customer service and support on par with industry.


Confidentiality and Privacy


At MYOL, we are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.



Proud Members


MY Outsourcing Limited is ISO certified. We are also member of BACCO & BASIS.


Our Services

Inbound & Outbound Services, Sofware Development

Features of Inbound & Outbound Services

 

We provide dynamic and flexible solutions for your customer care in inbound segment. We provide a plethora of benefits for your company to likely increase customer satisfaction

 

  • Customer Care and Support
  • Enquiry Support
  • Telemarketing Service
  • Order talking/Processing
  • Lead Generation
  • Technical Support
  • Software Development
  • Product Launching Information
  • Registration and Event Hotline Service
  • Customer Satisfaction Survey
  • Account Management
  • Appointment Setting
  • Credit Card Collections
  • Credit Card Acquisition
  • Retention
  • Catalog/Order Entry
  • Data Validation
  • Survey Calls
  • Credit Collection Calls

INBOUND CALL CENTER SERVICES

We provide dynamic and flexible solutions for your customer care in inbound segment. We provide a plethora of benefits for your company to likely increase customer satisfaction.                                                                                                                                                                                        


OUTBOUND CALL CENTER SERVICES

We provide top-notch outbound call center services to customers on behalf of a business or client. Calls made from the center includes telemarketing sales, credit collection calls, survey calls, data validation calls, lead generation calls.


VIDEO SURVEILLANCE MONITORING

At our Live Video Surveillance Monitoring Service, we are your eyes- watching over your property and assets remotely 24/7 to ensure complete security. Unlike physical uniform or patrol guard services, we never take a break or fall asleep.


NON-VOICE AND BACK OFFICE SUPPORT

We provide Non-Voice and Back-office services in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business.                                                                                                                                                                                                                                                                                    


DATA MANAGEMENT

Access to accurate data is necessary for effective investment decisions, trade execution, securities pricing, risk management, regulatory compliance, and portfolio valuation and measurement. We have been helping capital markets leaders achieve high performance through effective data management solutions for more than 5 years.


VALUE ADDED SERVICE

Our in-house Voice Broadcasting system broadcasts to potentials. Potential customers will listen to an automated voice message detailing your offer/service and If interested select a key as their preference. Our VB system will filter the broadcasting reports regarding customers’ preference.

We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

MY Outsourcing Limited

House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

info@myolbd.com

Branch Office

House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh

info@myolbd.com

New York Office

167-06 Hillside Avenue, Jamaica, New York

© 2019. MY Outsourcing Limited. Developed by MY Outsourcing Limited. All Rights Reserved.