Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. My Outsourcing Limited designed one of the best WFM system which involves effectively forecasting labor requirements and creating, managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis.

Workforce management is an institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.